Last updated: May 27th 2025

At Pattenden Peak Performance, we recognise that when someone chooses to engage in personal growth—through coaching, therapy, or leadership development—they’re not just trusting us with their development, but also with their data.

We take that trust seriously.

This privacy notice explains how we collect, use, and protect your personal information in a way that’s transparent, ethical, and in keeping with our values: purpose, strength, hope, and growth.

Pattenden Peak Performance is a UK-based provider of human-first coaching, therapy, and leadership development services. We support individuals and organisations through a process of identity-first growth rooted in relational, psychological, and cultural insight.

We collect and process information you choose to share with us in order to:

• Understand your needs and tailor our services to you
• Deliver coaching, therapy, or consultancy services ethically and effectively
• Comply with legal, financial, and safeguarding obligations

This may include:

• Your name and contact details
• Background or contextual information you share during sessions
• Notes or reflections recorded to support your journey
• Payment and invoicing details
• Sensitive information (only with your clear consent) such as emotional wellbeing, health history, or other relevant disclosures

We will never collect or retain data we don’t need.

We use your information to:

• Deliver services you have explicitly requested
• Communicate with you about sessions or service updates
• Respond to any enquiries, feedback, or safeguarding issues
• Improve and reflect on how we serve individuals and systems

We may occasionally send service-related updates or reflective content we believe is genuinely aligned with your journey—but only with your permission.

We process your data under the following lawful bases:

• Consent – when you actively agree to share personal information
• Contract – to provide the services you have asked us to deliver
• Legitimate interest – to run and improve our business ethically
• Legal obligation – to meet professional and regulatory requirements

Access to your personal data is strictly limited to those who need it for direct delivery or business administration. We may use secure third-party services for:

• Payment processing
• Practice management (e.g., appointment booking, encrypted notes)
• Website analytics and email marketing (only with your opt-in)

We will never sell your data, nor share it with external parties for advertising purposes.

Your data is stored on secure, encrypted systems in compliance with UK GDPR. We use strong access controls, data minimisation, and review practices to ensure your data is protected and only held for as long as necessary.

Where required by law, or where we believe someone may be at risk of harm, we may share relevant information with appropriate authorities—always with care and transparency wherever possible.

We keep your personal data for up to 7 years following our last contact, in line with professional and legal guidelines. After that, it will be securely deleted or anonymised.

You can request that we update, restrict, or delete your data at any time, unless we are legally required to retain it.

You have the right to:

• Access your personal data
• Request corrections
• Withdraw consent
• Request erasure
• Object to processing
• Lodge a complaint with the ICO (Information Commissioner’s Office)

We commit to responding to all requests with clarity and respect.

For any questions about your data or to exercise your rights, please contact:

Tim Pattenden
Founder, Pattenden Peak Performance
Email: pattpeakperformance@gmail.com
Website: www.pattpeakperformance.com

This privacy notice is more than a legal requirement—it’s a reflection of our values.
You deserve to feel safe, respected, and informed—not just in our work together, but in how we handle your information.